Subject: Ticket Assigned - Conversation with Reshma
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:34:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reshma Reshma                    Hi           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello Reshma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 PM, 03rd Feb                     Reshma                    1           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:16 PM, 03rd Feb                     Reshma                    9412953803           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 02/02/2023    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 03rd Feb                     Reshma                    2           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 03rd Feb                     Reshma                    1           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           03:16 PM, 03rd Feb                     Reshma                    [email-masked]           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:17 PM, 03rd Feb                     Reshma                    Hi, I have been following up for my order which was supposed to reach me yesterday. I still haven't got any response or update in this regards. Can I just pick it up from any of the stores?           03:18 PM, 03rd Feb                     Reshma                    ?           03:23 PM, 03rd Feb                   Mais                   Hi Reshma, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:24 PM, 03rd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           03:24 PM, 03rd Feb                   Mais                   Please give me a minute to check.           03:24 PM, 03rd Feb                     Reshma                    Ok           03:24 PM, 03rd Feb                   Mais                   Please give us some time, because the issue has been escalated to the courier team, and they will do their best to help you properly.           03:28 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:30 PM, 03rd Feb                     Reshma                    Ok           03:30 PM, 03rd Feb                     Reshma                    Nothing else           03:30 PM, 03rd Feb                     Reshma                    Is there any number I can contact?           03:30 PM, 03rd Feb                   Mais                   Kindly note that we do not have the courier's number, however the courier will contact you before delivering the order, so please allow us the time           03:32 PM, 03rd Feb                   Mais                   As well you can contact on 800629823           03:32 PM, 03rd Feb                     Reshma                    Ok           03:32 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:32 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:34 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662738