Subject: Ticket Assigned - Conversation with Jill
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:30:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jill Jill                    1           03:15 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:15 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello Jill , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 PM, 03rd Feb                     Jill                    1           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:16 PM, 03rd Feb                     Jill                    9412485591           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 03rd Feb                     Jill                    2           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 03rd Feb                     Jill                    1           03:16 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           03:16 PM, 03rd Feb                     Jill                    [email-masked]           03:17 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:17 PM, 03rd Feb                   Mais                   Hi Jill, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:18 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 9412485591           03:18 PM, 03rd Feb                     Jill                    I’m still waiting on my order           03:18 PM, 03rd Feb                     Jill                    Yes           03:18 PM, 03rd Feb                     Jill                    Why is it taking so long?           03:19 PM, 03rd Feb                   Mais                   Please give us some time, because the issue has been escalated to the store team, and they will do their best to help you properly.           03:21 PM, 03rd Feb                   Mais                   We will process the order within 24 hours, knowing that you will receive a message when the order will be ready for collection           03:21 PM, 03rd Feb                     Jill                    Thank doesnt help though           03:21 PM, 03rd Feb                     Jill                    You said that last time           03:22 PM, 03rd Feb                     Jill                    This was ordered on Sunday           03:22 PM, 03rd Feb                   Mais                   I totally understand you, please allow us the time and we will do our best to sort it out at the soonest we can           03:24 PM, 03rd Feb                     Jill                    So in 24 hours it’ll be in the shop?           03:25 PM, 03rd Feb                   Mais                   We will do our best to process it at the soonest we can           03:26 PM, 03rd Feb                     Jill                    Ok please update me asap           03:26 PM, 03rd Feb                   Mais                   Sure, we will do our best           03:28 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:30 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662725