Subject: Ticket Assigned - Conversation with Ajay Benignus Raj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:29:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ajay Benignus Raj Ajay Benignus Raj                    Hi           03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:06 PM, 03rd Feb                     Ajay Benignus Raj                    1           03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Ajay Benignus Raj , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:06 PM, 03rd Feb                     Ajay Benignus Raj                    4           03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:06 PM, 03rd Feb                     Ajay Benignus Raj                    2           03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:06 PM, 03rd Feb                     Ajay Benignus Raj                    1           03:06 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:06 PM, 03rd Feb                     Ajay Benignus Raj                    [email-masked]           03:07 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:07 PM, 03rd Feb                     Ajay Benignus Raj                    Okay           03:08 PM, 03rd Feb                   Mais                   Hi Ajay, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you           03:09 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding store information, could you please elaborate your query?           03:09 PM, 03rd Feb                     Ajay Benignus Raj                    Hi I have Centerpoint App installed in my device           03:10 PM, 03rd Feb                     Ajay Benignus Raj                    I am working in Kuwait and came to dubai on visit           03:10 PM, 03rd Feb                     Ajay Benignus Raj                    When I try to login I am unable since I forgot my password           03:10 PM, 03rd Feb                     Ajay Benignus Raj                    So I try resetting my password by giving my registered email id           03:11 PM, 03rd Feb                     Ajay Benignus Raj                    But I haven't received any mail from centrepoint in my inbox           03:11 PM, 03rd Feb                     Ajay Benignus Raj                    I need to purchase some items online           03:12 PM, 03rd Feb                     Ajay Benignus Raj                    So please help me to login           03:13 PM, 03rd Feb                     Ajay Benignus Raj                    Hi           03:15 PM, 03rd Feb                     Ajay Benignus Raj                    Mais           03:15 PM, 03rd Feb                     Ajay Benignus Raj                    Are you there?           03:15 PM, 03rd Feb                   Mais                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           03:15 PM, 03rd Feb                     Ajay Benignus Raj                    I have tried it few minutes back           03:16 PM, 03rd Feb                     Ajay Benignus Raj                    Nothing in spam           03:16 PM, 03rd Feb                   Mais                   Could you please share with us screenshot about the issue you have faced?           03:17 PM, 03rd Feb                     Ajay Benignus Raj                             03:19 PM, 03rd Feb                   Mais                   Could you please confirm your email?           03:19 PM, 03rd Feb                     Ajay Benignus Raj                    [email-masked]           03:20 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             03:21 PM, 03rd Feb                   Mais                   We will get in touch with you at the soonest we can           03:21 PM, 03rd Feb                     Ajay Benignus Raj                    Thanks a lot. Please do let me know when the issue is resolved           03:22 PM, 03rd Feb                   Mais                   Sure, we will update you through your email at the soonest we can           03:25 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:28 PM, 03rd Feb                     Ajay Benignus Raj                    Nothing else. Thanks           03:28 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:29 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662721