Subject: Ticket Assigned - Conversation with Juanita Afzal
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:26:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Juanita Afzal Juanita Afzal                    H           03:05 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:05 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello Juanita Afzal , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:05 PM, 03rd Feb                     Juanita Afzal                    3           03:05 PM, 03rd Feb                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:05 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:05 PM, 03rd Feb                     Juanita Afzal                    2           03:06 PM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:06 PM, 03rd Feb                     Juanita Afzal                    1           03:06 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           03:06 PM, 03rd Feb                     Juanita Afzal                    [email-masked]           03:06 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:06 PM, 03rd Feb                   Mais                   Hi Juanita, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:07 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your qurey?           03:07 PM, 03rd Feb                     Juanita Afzal                    Hi I want to know obout my refund voucher           03:07 PM, 03rd Feb                     Juanita Afzal                    I returned my parcel on 30 I can't get my refund voucher yet           03:08 PM, 03rd Feb                     Juanita Afzal                    Almost 3 days           03:09 PM, 03rd Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:14 PM, 03rd Feb                   Mais                   Sorry for the delay, we are still checking           03:20 PM, 03rd Feb                   Mais                   We would like to inform you that we have processed the refund of amount (AED105.75) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 18888830321219074641           03:22 PM, 03rd Feb                   Mais                   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on https://www.maxfashion.com/  3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           03:22 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:24 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:26 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662715