Subject: Ticket Assigned - Conversation with Avleen Chandowk
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:03:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Avleen Chandowk Avleen Chandowk                    Hello           02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello Avleen Chandowk , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:44 PM, 03rd Feb                     Avleen Chandowk                    2           02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:44 PM, 03rd Feb                     Avleen Chandowk                    2           02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:44 PM, 03rd Feb                     Avleen Chandowk                    1           02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           02:44 PM, 03rd Feb                     Avleen Chandowk                    [email-masked]           02:44 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:44 PM, 03rd Feb                   Mais                   Hi Avleen, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:45 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           02:45 PM, 03rd Feb                     Avleen Chandowk                    Hello none of your deliver partners has contacted me for deliver           02:45 PM, 03rd Feb                     Avleen Chandowk                    Delivery           02:46 PM, 03rd Feb                     Avleen Chandowk                    Can you check why is it taking so long           02:46 PM, 03rd Feb                     Avleen Chandowk                    For them to collect the package from me           02:46 PM, 03rd Feb                     Avleen Chandowk                    I need to return the items I purchased on 28th           02:46 PM, 03rd Feb                     Avleen Chandowk                    Since 29th January I have requested for return           02:46 PM, 03rd Feb                     Avleen Chandowk                    And now it’s 3rd feb today           02:47 PM, 03rd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:47 PM, 03rd Feb                     Avleen Chandowk                    0586881050  Office number 1910 B2B tower business bay duabi           02:47 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:48 PM, 03rd Feb                   Mais                   We will get in touch with you at the soonest we can           02:48 PM, 03rd Feb                     Avleen Chandowk                    And when do I expect someone to collect it           02:49 PM, 03rd Feb                   Mais                   Please allow us 24-48 hours           02:49 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           02:50 PM, 03rd Feb                     Avleen Chandowk                    I placed this order on Saturday 27th received it 28th requested for a return on 29th. By waiting for 24 to 48 hours this will just decrease my days of retuning the package and reviving my money           02:50 PM, 03rd Feb                     Avleen Chandowk                    Today morning I had called and asked someone to escalate the issue           02:51 PM, 03rd Feb                     Avleen Chandowk                    She also said the same we have escalated the issue by today afternoon someone will contact you           02:51 PM, 03rd Feb                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           02:51 PM, 03rd Feb                     Avleen Chandowk                    And on top of this I haven’t even received a receipt in my email           02:52 PM, 03rd Feb                     Avleen Chandowk                    First please email me my receipt for prof           02:52 PM, 03rd Feb                   Mais                   Please allow us the time and we will update you through your email at the soonest we can           02:53 PM, 03rd Feb                     Avleen Chandowk                    Ok I am waiting           02:54 PM, 03rd Feb                   Mais                   Thanks for your patience and understanding.           02:54 PM, 03rd Feb                     Avleen Chandowk                    If by tomorrow no one collects my package           02:55 PM, 03rd Feb                     Avleen Chandowk                    I’ll be returning the items in store           02:56 PM, 03rd Feb                   Mais                   Please be assured that we will do our best to collect your items at the soonest we can           02:57 PM, 03rd Feb                     Avleen Chandowk                    Ok           02:57 PM, 03rd Feb                     Avleen Chandowk                    And what about my receipt           02:57 PM, 03rd Feb                   Mais                   We would like to inform you that we have sent the invoice to your email [email-masked]           02:59 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:01 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:03 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662628