Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 10:36:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97336130230            02:31 PM, 03rd Feb                   Mais                   Hi Janna, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:31 PM, 03rd Feb                     Hello                    I'd like to cancel my last order           02:32 PM, 03rd Feb                   Mais                   Please confirm if this is the intended order 7813055633?           02:33 PM, 03rd Feb                     Hello                    Yes           02:33 PM, 03rd Feb                   Mais                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           02:34 PM, 03rd Feb                   Mais                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:34 PM, 03rd Feb                   Mais                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:34 PM, 03rd Feb                     Hello                    Okay           02:34 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           02:34 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:35 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662526