Subject: Ticket Assigned - Conversation with Shaima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 10:20:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaima Shaima                    2           02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                    Hello Shaima , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:06 PM, 03rd Feb                     Shaima                    1           02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           02:06 PM, 03rd Feb                     Shaima                    9412767900           02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123000372    You can also easily track your order from My Account > Order History.             02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:06 PM, 03rd Feb                     Shaima                    2           02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:06 PM, 03rd Feb                     Shaima                    1           02:06 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                   Please enter your email address           02:06 PM, 03rd Feb                     Shaima                    [email-masked]           02:07 PM, 03rd Feb                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           02:07 PM, 03rd Feb                   Mais                   Hi Shaima, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:07 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 9412767900           02:07 PM, 03rd Feb                   Mais                   Please give us some time, because the issue has been escalated to the courier team, and they will do their best to help you properly.           02:08 PM, 03rd Feb                     Shaima                    Yes           02:08 PM, 03rd Feb                   Mais                   Please allow us the time as the courier is still working on the issue and your order will be delivered at the soonest           02:09 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           02:12 PM, 03rd Feb                     Shaima                    Yes           02:15 PM, 03rd Feb                     Shaima                    Yesterday they told failed to deliver cuz I changed my location, I didn’t change anything           02:15 PM, 03rd Feb                     Shaima                    When I ordered they mentioned I will receive next day now it’s fourth day and still I’m waiting           02:16 PM, 03rd Feb                   Mais                   Please accept our full apology for the delay, and please rest assured that the courier will contact you again within 24 hours in order to deliver your items successfully, just please allow us the time           02:17 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?\           02:18 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           02:19 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662462