Subject: Ticket Assigned - Conversation with Abdulrahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 10:09:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdulrahman Abdulrahman                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdulrahman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8413134584 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096590002604            01:53 PM, 03rd Feb                   Mais                   Hi Abdulrahman, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:56 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 8413134584           01:57 PM, 03rd Feb                     Abdulrahman                    Hello Mais           01:57 PM, 03rd Feb                     Abdulrahman                    I received messages that 2 items are not Available and refunded me           01:57 PM, 03rd Feb                     Abdulrahman                    Can I know which items           01:58 PM, 03rd Feb                   Mais                   Sure, please allow me a minute           01:58 PM, 03rd Feb                   Mais                   We regret to inform you that the products Printed Long Sleeves Shirt and Full Length Pyjama Set and Printed Round Neck Sweatshirt and Full Length Pyjama Set from order the 8413134584 were canceled because it was out of our stock/quality check issues.           02:01 PM, 03rd Feb                   Mais                   So we partially shipped your order, and the amount of the canceled products KWD10.254 was returned to your account on 2/3/23  and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           02:01 PM, 03rd Feb                     Abdulrahman                    Ok, then when  I can collect order           02:03 PM, 03rd Feb                   Mais                   Please allow us 24-48 hours as a maximum so that you can collect your order, knowing that you will receive a message when the order will be ready for collection           02:06 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           02:07 PM, 03rd Feb                     Abdulrahman                    Yes thanks           02:07 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:09 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662431