Subject: Ticket Assigned - Conversation with Leo Shelly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 10:06:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Leo Shelly Leo Shelly                    5           01:55 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:55 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Leo Shelly , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:55 PM, 03rd Feb                     Leo Shelly                    3           01:56 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:56 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:56 PM, 03rd Feb                     Leo Shelly                    3           01:56 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hi Leo Shelly , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:56 PM, 03rd Feb                     Leo Shelly                    5           01:56 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:56 PM, 03rd Feb                     Leo Shelly                    For my first order is not ordered yet but my first order offer is gone , what should i do           01:56 PM, 03rd Feb                     Leo Shelly                    [email-masked] is my account           01:56 PM, 03rd Feb                     Leo Shelly                    Veacuse of payment failure tht order failed now the offer is gone           01:57 PM, 03rd Feb                     Leo Shelly                    ??           01:57 PM, 03rd Feb                   Mais                   Hi Leo, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:58 PM, 03rd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           01:58 PM, 03rd Feb                   Mais                   Please give me a minute to check.           01:58 PM, 03rd Feb                     Leo Shelly                    Okay           01:58 PM, 03rd Feb                     Leo Shelly                    Im waiting           01:59 PM, 03rd Feb                     Leo Shelly                    For your reply back           01:59 PM, 03rd Feb                   Mais                   We have checked and we found that an order number 9413175005 has been created on 3-2-23. Please note that your order is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           01:59 PM, 03rd Feb                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your order.           02:00 PM, 03rd Feb                     Leo Shelly                    So my first order           02:00 PM, 03rd Feb                     Leo Shelly                    Offer will come back           02:00 PM, 03rd Feb                     Leo Shelly                    ?           02:00 PM, 03rd Feb                     Leo Shelly                    Otherwise give me some coupon code same as value as first order offer           02:01 PM, 03rd Feb                   Mais                   Please allow us 24 hours so that the order can be confirmed or canceled and then we will process the offer issue           02:02 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           02:05 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:06 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662423