Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 10:03:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:29 PM, 03rd Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           01:29 PM, 03rd Feb                     User                    I bought stella over door 3 tier towel rack           01:31 PM, 03rd Feb                     User                    The rack cannot fit with my door..i cannot use the rack..can I refund the the rack because I'm not using it           01:32 PM, 03rd Feb                     User                    How can I refund the towel rack?           01:32 PM, 03rd Feb                     User                    Hi           01:34 PM, 03rd Feb                   Mais                   Could you please share your order number so that I can assist you further?           01:34 PM, 03rd Feb                     User                    66722450           01:34 PM, 03rd Feb                     User                    Sorry that's my hp no           01:35 PM, 03rd Feb                     User                    Order number 8412045333           01:36 PM, 03rd Feb                   Mais                   Could you please share with us images or videos about the item showing the issue?           01:39 PM, 03rd Feb                     User                    The item still in the box..I bought 4..I only use 2..I want to refund for the 2boxes           01:40 PM, 03rd Feb                   Mais                   Kindly note that you can return it through the online or at the nearest store to you           01:42 PM, 03rd Feb                     User                    Any store right? If I pick up at sama mall refund at fahaheel can?           01:43 PM, 03rd Feb                   Mais                   Yes sure any store for Home Centre           01:44 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           01:45 PM, 03rd Feb                     User                    Can you check which outlet have the stock for briza mirror?           01:46 PM, 03rd Feb                     User                             01:47 PM, 03rd Feb                   Mais                   Could you please share with us the item link ?           01:47 PM, 03rd Feb                     User                    https://www.homecentre.com/kw/en/p/161863828           01:48 PM, 03rd Feb                   Mais                   Please give me a minute to check.           01:49 PM, 03rd Feb                     User                    Ok           01:49 PM, 03rd Feb                   Mais                   Sorry for the delay, we are still checking           01:55 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:57 PM, 03rd Feb                   Mais                   We will get in touch with you and update you at the soonest we can           01:57 PM, 03rd Feb                     User                    Ok           01:57 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           01:58 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre  Have a nice day!           02:03 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662409