Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 09:51:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:43 PM, 03rd Feb                     User                    I have a huge delay to pick up my order which i paid already           01:43 PM, 03rd Feb                     User                    And didnt receive any sms and i raised a complaint and no one contacted me           01:44 PM, 03rd Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:45 PM, 03rd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           01:45 PM, 03rd Feb                   Mais                   Could you please share your order number so that I can assist you further?           01:45 PM, 03rd Feb                     User                    I cant return back in app to check it           01:46 PM, 03rd Feb                   Mais                   Could you please share with us the email which you have placed the order from?           01:46 PM, 03rd Feb                     User                    [email-masked]           01:46 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             01:48 PM, 03rd Feb                   Mais                   We will get in touch with you and process your order at the soonest we can           01:48 PM, 03rd Feb                     User                    Ok           01:48 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           01:48 PM, 03rd Feb                     User                    Yes who will get in touch ?           01:49 PM, 03rd Feb                   Mais                   Kindly note that we will update you through your email if there is any update, as well you will receive a message once the order will be ready for collection           01:50 PM, 03rd Feb                     User                    Ok thx           01:50 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:51 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662361