Subject: Ticket Assigned - Conversation with Asheng
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 09:34:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asheng Asheng                    Nobody is working in shukran online team?           01:07 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:07 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Asheng , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:07 PM, 03rd Feb                     Asheng                    I keep on calling but nobody is on the line           01:07 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hi Asheng , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:07 PM, 03rd Feb                     Asheng                    5           01:07 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:07 PM, 03rd Feb                   Mais                   Hi Asheng, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:09 PM, 03rd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:11 PM, 03rd Feb                     Asheng                    My concern for shukran team           01:12 PM, 03rd Feb                     Asheng                    Nobody is on the line           01:12 PM, 03rd Feb                     Asheng                    How many times i keep on calling           01:12 PM, 03rd Feb                     Asheng                    Is there a problem with shukran online team?           01:12 PM, 03rd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           01:13 PM, 03rd Feb                   Mais                   We would like to inform you that after checking, it turns that you have this Shukran card 1800000402960936 registered to this email [email-masked] and this contact number +971508987524 successfully           01:14 PM, 03rd Feb                     Asheng                    So nobody is working for shukran online team is that it?           01:14 PM, 03rd Feb                     Asheng                             01:14 PM, 03rd Feb                     Asheng                             01:14 PM, 03rd Feb                     Asheng                    This is my account and i wanted to redeem that shukran pay           01:14 PM, 03rd Feb                   Mais                   Please accept our full apology for this, we will do our best to raise our quality service and improve our performance in order to meet all your wish           01:14 PM, 03rd Feb                   Mais                   Could you please share with us the email which you want to link your Shukran card with?           01:15 PM, 03rd Feb                     Asheng                    This account i dont need this can you removed this account for me please           01:15 PM, 03rd Feb                     Asheng                    Same email           01:16 PM, 03rd Feb                     Asheng                    Same phone no registered           01:16 PM, 03rd Feb                   Mais                   Could you please share with us the Sukran card number which you want to link?           01:16 PM, 03rd Feb                     Asheng                    I dont get it y? It turns out i have diff. Account in apps           01:17 PM, 03rd Feb                     Asheng                    This is the account dear since 2017           01:17 PM, 03rd Feb                   Mais                   Please give me a minute to check.           01:20 PM, 03rd Feb                     Asheng                    Ok thank you           01:20 PM, 03rd Feb                   Mais                   Kindly note that after checking, it turns that you have one more account coming with email id [email-masked] and it's Shukran card is on verification           01:28 PM, 03rd Feb                   Mais                   However, we kindly ask you to please get in touch with Shukran team through this email [email-masked] and they will reply to you as soon as possible           01:28 PM, 03rd Feb                     Asheng                    I dont know this?           01:29 PM, 03rd Feb                     Asheng                    Will you please removed or delete it           01:29 PM, 03rd Feb                     Asheng                    I only need this account please           01:30 PM, 03rd Feb                   Mais                   Kindly note that we need you to check with the Shukran team so that they can find the Shukran card number and the other details           01:30 PM, 03rd Feb                     Asheng                    But nobody is picking up           01:30 PM, 03rd Feb                     Asheng                    Nobody is working at this moment?           01:30 PM, 03rd Feb                   Mais                   Kindly note that you can get in touch with you through their email  [email-masked] and they will reply to you as soon as possible           01:31 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           01:32 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:34 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662305