Subject: Ticket Assigned - Conversation with Kessy
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 09:12:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kessy Kessy                    2           01:01 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:02 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello Kessy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:02 PM, 03rd Feb                     Kessy                    3           01:02 PM, 03rd Feb                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:02 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 03rd Feb                     Kessy                    2           01:02 PM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 03rd Feb                     Kessy                    1           01:02 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           01:02 PM, 03rd Feb                     Kessy                    [email-masked]           01:02 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:02 PM, 03rd Feb                   Mais                   Hi Kessy, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:03 PM, 03rd Feb                     Kessy                    I had a doubt           01:03 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           01:03 PM, 03rd Feb                     Kessy                    If I did a Click and collect order. But, I would like to return my order, will I get a refund?           01:04 PM, 03rd Feb                   Mais                   Yes sure, you can return the item to the store or through the online if the item was returnable item           01:05 PM, 03rd Feb                     Kessy                    And I will get refund?           01:06 PM, 03rd Feb                   Mais                   Yes sure, if you have paid from your bank card then the amount will be refunded to the same card which you paid from           01:07 PM, 03rd Feb                     Kessy                    How many days will it take?           01:08 PM, 03rd Feb                   Mais                   Kindly note that you can return your items within 14 days start from the date of collecting the order, and the refund will take 7-14 days to be appeared in your account start from the date of processing the refund.           01:11 PM, 03rd Feb                     Kessy                    Ok. Thanks           01:11 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           01:11 PM, 03rd Feb                     Kessy                    No. This is it. Thanks           01:11 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:12 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662229