Subject: Ticket Assigned - Conversation with Leo Shelly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 08:59:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Leo Shelly Leo Shelly                    Hii           12:50 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:50 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:50 PM, 03rd Feb                     Leo Shelly                    I just want to change my shukran accnt linked in another account to my new centerpoint account           12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:51 PM, 03rd Feb                     Leo Shelly                    1           12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Leo Shelly , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:51 PM, 03rd Feb                     Leo Shelly                    3           12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:51 PM, 03rd Feb                     Leo Shelly                    3           12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hi Leo Shelly , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:51 PM, 03rd Feb                     Leo Shelly                    5           12:51 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:51 PM, 03rd Feb                     Leo Shelly                    Okay           12:52 PM, 03rd Feb                   Mais                   Hi Leo, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:52 PM, 03rd Feb                     Leo Shelly                    Hii           12:52 PM, 03rd Feb                     Leo Shelly                    I just want to change my shukran accnt linked in another account to my new centerpoint account           12:52 PM, 03rd Feb                     Leo Shelly                    Previous account is [email-masked]           12:53 PM, 03rd Feb                     Leo Shelly                    New account [email-masked]           12:53 PM, 03rd Feb                     Leo Shelly                    I can't link beacause its linked with my old gmail           12:53 PM, 03rd Feb                     Leo Shelly                    ???           12:54 PM, 03rd Feb                   Mais                   Kindly note that we will delink the Shukran card from this email [email-masked], and then you can link your Shukran card with the email you want, could you please confirm your wish about this?           12:55 PM, 03rd Feb                     Leo Shelly                    Yes           12:55 PM, 03rd Feb                     Leo Shelly                    Delink from previous email           12:55 PM, 03rd Feb                     Leo Shelly                    When will it delink??now!           12:56 PM, 03rd Feb                   Mais                   We have delinked your Shukran card from your email [email-masked]           12:56 PM, 03rd Feb                   Mais                   To link your Shukran card with your new email, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           12:57 PM, 03rd Feb                     Leo Shelly                    Okay           12:57 PM, 03rd Feb                     Leo Shelly                    Thankyou           12:57 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           12:58 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:59 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662184