Subject: Ticket Assigned - Conversation with Kessy
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 08:33:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kessy Kessy                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  kessy Bot:  Hi kessy, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  050-8491546            12:25 PM, 03rd Feb                   Mais                   Hi Kessy, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:25 PM, 03rd Feb                     Kessy                    I had a doubt           12:26 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           12:26 PM, 03rd Feb                     Kessy                    If I choose click and collect option for a dress.. but I am not satisfied with the choice, will I get refund if I return it?           12:27 PM, 03rd Feb                   Mais                   Yes sure, you can return it to the store or through the online if the item was returnable item           12:27 PM, 03rd Feb                     Kessy                    Hello           12:28 PM, 03rd Feb                   Mais                   Kindly note that you can return it to the store or through the online if the item was returnable item           12:29 PM, 03rd Feb                     Kessy                    Is anyone there?           12:30 PM, 03rd Feb                   Mais                   Yes sure, Kindly note that you can return it to the store or through the online if the item was returnable item           12:31 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           12:32 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:33 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662112