Subject: Ticket Assigned - Conversation with Nosh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 08:19:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nosh Nosh                    Hello           11:55 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:55 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Nosh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:55 AM, 03rd Feb                     Nosh                    1           11:55 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:55 AM, 03rd Feb                     Nosh                    9412938738           11:55 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM901144212    You can also easily track your order from My Account > Order History.             11:55 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:55 AM, 03rd Feb                     Nosh                    2           11:56 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:56 AM, 03rd Feb                     Nosh                    1           11:57 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:57 AM, 03rd Feb                     Nosh                    [email-masked]           11:57 AM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:57 AM, 03rd Feb                     Nosh                    Ok           11:57 AM, 03rd Feb                     Nosh                    Hello           11:59 AM, 03rd Feb                   Mais                   Hi Nosh, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:02 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 9412938738           12:02 PM, 03rd Feb                     Nosh                    Yes           12:02 PM, 03rd Feb                     Nosh                    I have to go in a birthday party today and its a gift which i have ordered           12:02 PM, 03rd Feb                     Nosh                    I want to know when it will be delivered please           12:03 PM, 03rd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and if you have received any code?           12:03 PM, 03rd Feb                     Nosh                    I didnt recieve any code so far           12:04 PM, 03rd Feb                     Nosh                    0585917471           12:04 PM, 03rd Feb                     Nosh                    They said its on the way but when i will receive i dont have time please           12:04 PM, 03rd Feb                     Nosh                    I have to pack the gift           12:05 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             12:05 PM, 03rd Feb                   Mais                   We will get in touch with you at the soonest we can           12:05 PM, 03rd Feb                     Nosh                    No           12:06 PM, 03rd Feb                     Nosh                    Thats not my problem dear           12:06 PM, 03rd Feb                     Nosh                    When i will recieve this pls?           12:07 PM, 03rd Feb                     Nosh                    I didnt receive any code also           12:07 PM, 03rd Feb                   Mais                   Yes please allow us the time and we will send you the code and you can collect your order successfully           12:08 PM, 03rd Feb                     Nosh                    What time pls ?           12:08 PM, 03rd Feb                     Nosh                    I have to go in a party           12:08 PM, 03rd Feb                   Mais                   Please be assured that we will do our best to deliver the order at the soonest we can           12:08 PM, 03rd Feb                     Nosh                    I am waiting please           12:09 PM, 03rd Feb                   Mais                   Thanks for your patience and understanding, we will do our best to deliver the items as soon as we can and meet all your wish           12:09 PM, 03rd Feb                     Nosh                    Could you pls deliver to my home its in the same building           12:11 PM, 03rd Feb                     Nosh                    I tried to do home delivery but there was error coming           12:11 PM, 03rd Feb                     Nosh                    So i chose nearest pick up point           12:11 PM, 03rd Feb                     Nosh                    My home address is also mention there           12:11 PM, 03rd Feb                     Nosh                    Ajman one towers           12:11 PM, 03rd Feb                   Mais                   Kindly accept our full apology that we are unable to change the delivery method of the order after it has been confirmed, however please be assured that we will do our best to deliver the order at the soonest we can           12:12 PM, 03rd Feb                     Nosh                    I am waiting           12:12 PM, 03rd Feb                     Nosh                    Please           12:12 PM, 03rd Feb                     Nosh                    I want the code           12:12 PM, 03rd Feb                   Mais                   Sure, please allow us the time and we will do the needful           12:13 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           12:14 PM, 03rd Feb                     Nosh                    Pls i dont have time i have to go in a party @4pm today           12:15 PM, 03rd Feb                     Nosh                    Pls do the needfull           12:15 PM, 03rd Feb                   Mais                   We will do our best to process the order and send the code at the soonest we can           12:16 PM, 03rd Feb                     Nosh                    Ok thanks           12:16 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:18 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662058