Subject: Ticket Assigned - Conversation with Elham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 08:11:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Elham Elham                    Hello           12:01 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:01 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:01 PM, 03rd Feb                     Elham                    1           12:01 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Elham , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:01 PM, 03rd Feb                     Elham                    2           12:02 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:02 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:02 PM, 03rd Feb                     Elham                    2           12:02 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:02 PM, 03rd Feb                     Elham                    1           12:02 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:02 PM, 03rd Feb                     Elham                    [email-masked]           12:02 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:02 PM, 03rd Feb                   Mais                   Hi Elham, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:04 PM, 03rd Feb                     Elham                    Hi Mais           12:04 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           12:04 PM, 03rd Feb                     Elham                    I’ve requested for a return on some items           12:04 PM, 03rd Feb                     Elham                    However I am traveling tonight. Is it possible to pick up the items today?           12:04 PM, 03rd Feb                     Elham                    Or else please schedule pick up for 14th Feb           12:05 PM, 03rd Feb                   Mais                   Kindly note that the courier may need 3-5 working days to collect your items, however you can return your items within 14 days start from the date of receiving the order, so you can contact us before that period and we will create a return request for you           12:07 PM, 03rd Feb                     Elham                    Okay           12:07 PM, 03rd Feb                     Elham                    Can you cancel my existing return request or what do I do now?           12:08 PM, 03rd Feb                   Mais                   Sure, we have canceled the online return request           12:09 PM, 03rd Feb                     Elham                    Okay thank you           12:09 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           12:09 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:11 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662033