Subject: Ticket Assigned - Conversation with ??‍♀️
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 08:10:34 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ??‍♀️ ??‍♀️                    Hi           11:56 AM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:56 AM, 03rd Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:56 AM, 03rd Feb                     ??‍♀️                    1           11:56 AM, 03rd Feb                   MAX UAE whatsapp bot                    Hello ??‍♀️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:56 AM, 03rd Feb                     ??‍♀️                    1           11:56 AM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           11:56 AM, 03rd Feb                     ??‍♀️                    9413010295           11:57 AM, 03rd Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC020223001909    You can also easily track your order from My Account > Order History.             11:57 AM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:57 AM, 03rd Feb                     ??‍♀️                    2           11:58 AM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:58 AM, 03rd Feb                     ??‍♀️                    1           11:58 AM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           11:58 AM, 03rd Feb                     ??‍♀️                    [email-masked]           11:58 AM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:58 AM, 03rd Feb                   Mais                   Hi Shobi, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:00 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 9413010295           12:00 PM, 03rd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           12:00 PM, 03rd Feb                     ??‍♀️                    0557929668           12:01 PM, 03rd Feb                     ??‍♀️                    Regarding this order the delivery person called me after 8 pm yesterday  Which i missed           12:02 PM, 03rd Feb                     ??‍♀️                    When this order will be delivering now?           12:03 PM, 03rd Feb                   Mais                   Please accept our full apology for the delay, kindly confirm your address as well so that we can arrange the delivery process on a priority           12:05 PM, 03rd Feb                     ??‍♀️                    Al buhour street  Bani yas East  Abu dhabi           12:05 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             12:07 PM, 03rd Feb                   Mais                   We will get in touch with you and deliver your order at the soonest           12:07 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           12:08 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max  Have a nice day!           12:10 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662030