Subject: Ticket Assigned - Conversation with Nisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:48:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nisha Nisha                    Hello           04:29 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:29 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:29 PM, 02nd Feb                     Nisha                    1           04:30 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello Nisha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:30 PM, 02nd Feb                     Nisha                    2           04:30 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:30 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:30 PM, 02nd Feb                     Nisha                    2           04:34 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 02nd Feb                     Nisha                    1           04:35 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:35 PM, 02nd Feb                     Nisha                    [email-masked]           04:35 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:35 PM, 02nd Feb                   Mais                   Hi Nisha, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:36 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:36 PM, 02nd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:37 PM, 02nd Feb                     Nisha                    Hi, I have requested a return on the items I have purchased but till now no one has come to collect it           04:38 PM, 02nd Feb                   Mais                   Please give me a minute to check.           04:40 PM, 02nd Feb                     Nisha                    Okay           04:41 PM, 02nd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:42 PM, 02nd Feb                     Nisha                    0552566419 International City Phase(2) Al Jawza Building, B-Block Room no.116           04:43 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:44 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           04:44 PM, 02nd Feb                     Nisha                    Okay.thank you           04:45 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:45 PM, 02nd Feb                     Nisha                    No. thankyou           04:46 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:47 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659080