Subject: Ticket Assigned - Conversation with Hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:47:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413067778 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 04/02/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971522079786            04:34 PM, 02nd Feb                     Hello                    okay           04:34 PM, 02nd Feb                   Mais                   Hi Sadanp, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:36 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9413067778           04:36 PM, 02nd Feb                     Hello                    hell           04:36 PM, 02nd Feb                     Hello                    yes           04:36 PM, 02nd Feb                     Hello                    i want to pick the order by today evening           04:36 PM, 02nd Feb                     Hello                    is it possible?           04:36 PM, 02nd Feb                     Hello                    as it is a gift for someone           04:36 PM, 02nd Feb                   Mais                   We would like to inform you that your order is on it's way to the store and it will be ready for collection at the soonest           04:37 PM, 02nd Feb                   Mais                   Please allow us the time so that the order can be processed, as well please note that you will receive a message when the order will be ready for collection.           04:37 PM, 02nd Feb                     Hello                    i request to check if i can collect it today?           04:38 PM, 02nd Feb                     Hello                    as informed it is  as gift           04:38 PM, 02nd Feb                   Mais                   Please note that the expected date of the order to be ready for collection is 4-2-23, however we will do our best to deliver it at the soonest we can           04:40 PM, 02nd Feb                     Hello                    -_- okay           04:41 PM, 02nd Feb                     Hello                    okay i received the message now           04:41 PM, 02nd Feb                     Hello                    thank you           04:41 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:41 PM, 02nd Feb                     Hello                    Start Again           04:42 PM, 02nd Feb                   Mais                   Could you please elaborate your query?           04:42 PM, 02nd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:44 PM, 02nd Feb                   Mais                   I have not received a response from you still, please confirm if we are still connected?           04:45 PM, 02nd Feb                   Mais                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Splash  in case of any unanswered query.           04:47 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659078