Subject: Ticket Assigned - Conversation with Bissan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:24:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bissan Bissan                    Hello           04:15 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:15 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:16 PM, 02nd Feb                     Bissan                    1           04:16 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                    Hello Bissan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:16 PM, 02nd Feb                     Bissan                    1           04:16 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:16 PM, 02nd Feb                     Bissan                    9413054125           04:17 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             04:17 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:17 PM, 02nd Feb                     Bissan                    2           04:17 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:17 PM, 02nd Feb                     Bissan                    1           04:17 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:17 PM, 02nd Feb                     Bissan                    [email-masked]           04:17 PM, 02nd Feb                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:17 PM, 02nd Feb                   Mais                   Hi Bissan, Good evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           04:20 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9413054125           04:20 PM, 02nd Feb                     Bissan                    Hello Mais           04:20 PM, 02nd Feb                     Bissan                    The amount was deducted from my account           04:20 PM, 02nd Feb                   Mais                   We'd like to confirm you that order 9413054125 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            04:21 PM, 02nd Feb                     Bissan                    So I don’t know how my order wasn’t processed           04:21 PM, 02nd Feb                     Bissan                    Thank you           04:21 PM, 02nd Feb                   Mais                   Knowing that you have a new order 9413055416 dated on 2-2-23 with a value of AED203.00 and it paid by mastercard. It is under delivery to the store and it will be ready for pick up as soon as possible.           04:22 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:23 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:24 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658933