Subject: Ticket Assigned - Conversation with Czarina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:22:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Czarina Czarina                    Hello           04:05 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:05 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello Czarina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:05 PM, 02nd Feb                     Czarina                    1           04:05 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:05 PM, 02nd Feb                     Czarina                    9412849095           04:06 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC020123001756    You can also easily track your order from My Account > Order History.             04:06 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 02nd Feb                     Czarina                    2           04:06 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 02nd Feb                     Czarina                    1           04:06 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:06 PM, 02nd Feb                     Czarina                    [email-masked]           04:06 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:06 PM, 02nd Feb                   Mais                   Hi Czarina, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:09 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9412849095           04:09 PM, 02nd Feb                     Czarina                             04:09 PM, 02nd Feb                     Czarina                    Yesterday I told to delivery guy that I’m at office can he come and give my package           04:09 PM, 02nd Feb                     Czarina                    But he cancelled my order and put note that I rejected it           04:10 PM, 02nd Feb                     Czarina                    That’s why now I didn’t receive my shoes           04:10 PM, 02nd Feb                     Czarina                    And I need it for work           04:10 PM, 02nd Feb                     Czarina                    Please           04:10 PM, 02nd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:10 PM, 02nd Feb                     Czarina                    Can someone deliver it to me now           04:10 PM, 02nd Feb                     Czarina                    0561067479           04:10 PM, 02nd Feb                     Czarina                    Al Telal 6 Building Room 207           04:10 PM, 02nd Feb                     Czarina                    2C street Al Hudaiba Dubai, UAE           04:11 PM, 02nd Feb                     Czarina                    I’m waiting           04:11 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:13 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           04:13 PM, 02nd Feb                     Czarina                    Please I need it by today           04:13 PM, 02nd Feb                     Czarina                    They should deliver it today           04:13 PM, 02nd Feb                     Czarina                    It’s supposed tomorrow           04:13 PM, 02nd Feb                     Czarina                    But the delivery guy is very rude wallah           04:14 PM, 02nd Feb                   Mais                   Kindly allow us the time and we will deliver the order at the soonest we can           04:16 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:18 PM, 02nd Feb                     Czarina                    Make sure to deliver it today           04:18 PM, 02nd Feb                   Mais                   Please allow us the time so that we can do the needful and we will deliver your items as soon as we can           04:18 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:20 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:22 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658915