Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:12:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:04 PM, 02nd Feb                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           04:04 PM, 02nd Feb                     User                    I don’t want to return the item           04:04 PM, 02nd Feb                     User                    i want to get the correct piece           04:05 PM, 02nd Feb                     User                    and it is very hard to uninstall it, it cost me time and effort           04:05 PM, 02nd Feb                     User                    could you please contact the installation and maintenance team to fix the issue for me?           04:06 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:07 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           04:07 PM, 02nd Feb                     User                    Ok i will be waiting           04:07 PM, 02nd Feb                     User                    Within how many hours should i expect a call?           04:08 PM, 02nd Feb                   Mais                   Please allow us 24 hours so that we can check with the team and update you accordingly           04:10 PM, 02nd Feb                     User                    Ok awaiting           04:10 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:10 PM, 02nd Feb                     User                    No thanks           04:11 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:12 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658853