Subject: Ticket Assigned - Conversation with Umesh Sharma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:11:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umesh Sharma Umesh Sharma                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  umesh sharma Bot:  Hi umesh sharma, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412806404 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001980     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562569590            04:00 PM, 02nd Feb                     Umesh Sharma                    Ok           04:00 PM, 02nd Feb                     Umesh Sharma                    There?           04:01 PM, 02nd Feb                   Mais                   Hi Umesh, Good evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           04:02 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9412806404           04:03 PM, 02nd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:03 PM, 02nd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:04 PM, 02nd Feb                     Umesh Sharma                    Ye           04:04 PM, 02nd Feb                     Umesh Sharma                    Mais can you help me with order status           04:04 PM, 02nd Feb                     Umesh Sharma                    It was supposed to deliver yesterday           04:05 PM, 02nd Feb                   Mais                   Could you please confirm your contact number and your address so that we can arrange the delivery process on a priority and assist you further           04:05 PM, 02nd Feb                     Umesh Sharma                    0562569590           04:05 PM, 02nd Feb                     Umesh Sharma                    904 B Two towers tecom           04:06 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:06 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           04:06 PM, 02nd Feb                     Umesh Sharma                    If it gets delivered today then it's good           04:07 PM, 02nd Feb                     Umesh Sharma                    Otherwise I may need to cancel it           04:07 PM, 02nd Feb                   Mais                   Please allow us the time and we will do our best to deliver the order at the soonest we can           04:08 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:09 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:11 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658843