Subject: Ticket Assigned - Conversation with Zain
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:11:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zain Zain                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi zain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412665011 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM234480093     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:42 PM, 02nd Feb                   Mais                   Hi Zain, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:43 PM, 02nd Feb                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our courier team. Our team is working on it. Once we will get any update we will get back to you.           03:44 PM, 02nd Feb                     Zain                    complaint number 5653732           03:44 PM, 02nd Feb                     Zain                    from yesterday complaint is raised           03:44 PM, 02nd Feb                     Zain                    I need my package today           03:44 PM, 02nd Feb                     Zain                    Please contact me to your superior           03:45 PM, 02nd Feb                     Zain                    This is unacceptable.           03:45 PM, 02nd Feb                     Zain                    I need my package today.           03:46 PM, 02nd Feb                     Zain                    I am out of my patience now.           03:46 PM, 02nd Feb                   Mais                   Please allow us the time, and we will do our best to solve the issue and deliver your items at the soonest we can           03:46 PM, 02nd Feb                     Zain                    How much time your required.           03:46 PM, 02nd Feb                     Zain                    Please connect me to your manager.           03:46 PM, 02nd Feb                     Zain                    Today is 3rd day.           03:47 PM, 02nd Feb                     Zain                    Please don't close the chat.           03:47 PM, 02nd Feb                     Zain                    I need solution.           03:47 PM, 02nd Feb                     Zain                    Either deliver this package today or return my money back with apology that you have not fulfilled the order.           03:48 PM, 02nd Feb                     Zain                    waiting           03:50 PM, 02nd Feb                     Zain                    Bad delivery service.           03:50 PM, 02nd Feb                     Zain                    Really disappointed           03:51 PM, 02nd Feb                     Zain                    Please connect me to your manager.           03:51 PM, 02nd Feb                   Mais                   Kindly allow us the time and we will solve this issue at the soonest we can           03:51 PM, 02nd Feb                     Zain                    I don't have time.           03:51 PM, 02nd Feb                     Zain                    Complaint raised yesterday till now no progress.           03:51 PM, 02nd Feb                     Zain                    Please connect me to your manager.           03:52 PM, 02nd Feb                     Zain                    I need solution today.           03:52 PM, 02nd Feb                   Manish                   Hi Zain, Thank you for contacting Max. My name is Manish, I am the available floor support supervisor. I will be happy to assist you.           03:52 PM, 02nd Feb                     Zain                    Don't keep repeating same thing.           03:52 PM, 02nd Feb                     Zain                    complaint number 5653732           03:52 PM, 02nd Feb                     Zain                    I need my package today           03:52 PM, 02nd Feb                   Manish                   I request you to please allow me a min to check the details for you.           03:53 PM, 02nd Feb                     Zain                    I ordered 30/1/2023 and collection date was 31/1/2023. But still waiting. Is this package coming from China.           03:53 PM, 02nd Feb                   Manish                   Thank you for your patience.           03:54 PM, 02nd Feb                     Zain                    Yes           03:55 PM, 02nd Feb                   Manish                   Kindly note that as we can check as per the last update received the shipment has already been received at the collection point.           03:56 PM, 02nd Feb                     Zain                    Why I have not received sms with code for collection.           03:56 PM, 02nd Feb                     Zain                    Please send me msg now if it is ready.           03:56 PM, 02nd Feb                   Manish                   I apologise for the same, I request you to please confirm your contact number: +971568015417           03:58 PM, 02nd Feb                     Zain                    Yes           03:58 PM, 02nd Feb                     Zain                    Please send me msg now           03:58 PM, 02nd Feb                   Manish                   Thank you for your confirmation, Please be rest assured I am going to follow up with the team and will request them to send the validation code at the earliest on the same contact number.           04:00 PM, 02nd Feb                     Zain                    I'll wait 1 hour Mr. Manish if no sms i'll contact again.           04:01 PM, 02nd Feb                     Zain                    I have save your msg now that it is ready to collect there. If not ready surely i'll make new complaint.           04:02 PM, 02nd Feb                   Manish                   Please be rest assured I will try my best to get it resolved at the earliest.           04:04 PM, 02nd Feb                     Zain                    I don't need hope. I need my package today. If no Sms for collection code within 1 hour, i'll contact again.           04:06 PM, 02nd Feb                     Zain                    Thank you for your assistance Mr. Manish.           04:06 PM, 02nd Feb                   Manish                   Please let me know, If I can assist you with anything else today.           04:07 PM, 02nd Feb                     Zain                    Thank you           04:07 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:10 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658839