Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:06:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:46 PM, 02nd Feb                     .                    English           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:46 PM, 02nd Feb                     .                    English           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:46 PM, 02nd Feb                     .                    Type 1           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:46 PM, 02nd Feb                     .                    1           03:46 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:46 PM, 02nd Feb                     .                    3           03:47 PM, 02nd Feb                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:47 PM, 02nd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:47 PM, 02nd Feb                     .                    3           03:48 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hi . , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:48 PM, 02nd Feb                     .                    5           03:48 PM, 02nd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:48 PM, 02nd Feb                   Mais                   Dear customer, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:49 PM, 02nd Feb                     .                    How does it works i have returned my dress its size 28 i want 24 but now the dress had increase the money           03:49 PM, 02nd Feb                   Mais                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.           03:49 PM, 02nd Feb                   Mais                   We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           03:49 PM, 02nd Feb                     .                    Yes but  i have returned the dress           03:50 PM, 02nd Feb                     .                    Will i also  increase the balance because when i bought it it was 32 now its 60           03:51 PM, 02nd Feb                     .                    Hello           03:51 PM, 02nd Feb                     .                    Hello mais           03:52 PM, 02nd Feb                   Mais                   Could you please share with us the order number of the returned item?           03:52 PM, 02nd Feb                     .                    Ok then give me one minute           03:53 PM, 02nd Feb                     .                             03:54 PM, 02nd Feb                     .                    I ordered a different dress and it was cancelled  that one the blue  was was the reason behind           03:55 PM, 02nd Feb                   Mais                    We would like to inform you that we have processed the refund of amount (AED 32.5 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:01 PM, 02nd Feb                     .                    The dress is now 65           04:01 PM, 02nd Feb                   Mais                   Kindly note that you can use this amount through placing the new order, and if the item price is more than 32.5 AED then please choose the payment method you prefer in order to pay the full value           04:02 PM, 02nd Feb                     .                    It will be  more           04:02 PM, 02nd Feb                     .                    And the delivery guy tell him to be nice who delivered this order           04:03 PM, 02nd Feb                     .                    Ok thank you very much.goodday           04:03 PM, 02nd Feb                   Mais                   We regret to inform you that we are unable to amend on the item price, but be assured that we will do our best to deliver the order at the way you prefer.           04:03 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           04:04 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:06 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658809