Subject: Ticket Assigned - Conversation with Sanorita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 11:47:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanorita Sanorita                    Hii           03:32 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:32 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:32 PM, 02nd Feb                     Sanorita                    1           03:33 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello Sanorita , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:33 PM, 02nd Feb                     Sanorita                    1           03:33 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:33 PM, 02nd Feb                     Sanorita                    9413059662           03:38 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             03:38 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:38 PM, 02nd Feb                     Sanorita                    I need to cancel my order           03:38 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:38 PM, 02nd Feb                     Sanorita                    2           03:38 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 02nd Feb                     Sanorita                    1           03:39 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:39 PM, 02nd Feb                     Sanorita                    [email-masked]           03:39 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:39 PM, 02nd Feb                   Mais                   Hi Sanorita, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:40 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9413059662           03:40 PM, 02nd Feb                     Sanorita                    No thr are more orders           03:40 PM, 02nd Feb                     Sanorita                    One at a time thr are 4 order got placed           03:40 PM, 02nd Feb                     Sanorita                    9413059630           03:40 PM, 02nd Feb                     Sanorita                    9413059605           03:40 PM, 02nd Feb                     Sanorita                    9413058477           03:41 PM, 02nd Feb                     Sanorita                             03:41 PM, 02nd Feb                     Sanorita                    Your website page was pushing me back from the payment page. And I didn't got any sms from centrepoint the order is being placed           03:42 PM, 02nd Feb                   Mais                   We have checked and we found that an orders have been created on 2-2-23. Please note that your orders are still under verification and we will contact you to confirm if they have been successfully processed or canceled due to technical errors or problems in the payment process.           03:42 PM, 02nd Feb                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your orders.           03:42 PM, 02nd Feb                     Sanorita                    Please let me know I need to place only 1 order not 4 orders           03:43 PM, 02nd Feb                     Sanorita                    The rest 3 orders you can cancel           03:43 PM, 02nd Feb                   Mais                   Kindly allow us the time and we will update you regarding your orders           03:44 PM, 02nd Feb                     Sanorita                    Ok. Awaiting for your reply           03:44 PM, 02nd Feb                   Mais                   Thanks for your patience and understanding, we will update you at the soonest we can           03:44 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           03:46 PM, 02nd Feb                     Sanorita                    Thanks           03:46 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:46 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658689