Subject: Ticket Assigned - Conversation with Zain
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 11:37:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zain Zain                    Customer:  agent Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi zain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412665011 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM234480093     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:26 PM, 02nd Feb                   Mais                   Hi Zain, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:27 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9412665011           03:27 PM, 02nd Feb                     Zain                    complaint number 5653732           03:28 PM, 02nd Feb                     Zain                    Yes same order number           03:28 PM, 02nd Feb                     Zain                    Please assist where is my shipment.           03:28 PM, 02nd Feb                     Zain                    I am extremely dissatisfied.           03:28 PM, 02nd Feb                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           03:29 PM, 02nd Feb                     Zain                    sure           03:31 PM, 02nd Feb                     Zain                    waiting           03:31 PM, 02nd Feb                   Mais                   Thanks for your patience and understanding, and please be assured that we will do our best to solve this issue at the soonest we can           03:32 PM, 02nd Feb                     Zain                    Please share me my package status           03:32 PM, 02nd Feb                     Zain                    whats the issue           03:32 PM, 02nd Feb                     Zain                    package coming from China           03:33 PM, 02nd Feb                     Zain                    I have not ordered ali baba           03:33 PM, 02nd Feb                     Zain                    or you are delivering through camel to zoom centre           03:33 PM, 02nd Feb                     Zain                    Please assist completely           03:33 PM, 02nd Feb                   Mais                   Please accept our full apology for the delay, kindly note that your order is under delivery to the collection point and your complaint has been already raised so please allow us the time so that we can do the needful and assist you further           03:34 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           03:35 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:37 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658637