Subject: Ticket Assigned - Conversation with Muskan
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 11:35:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muskan Muskan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  muskan Bot:  Hi muskan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0509478241            03:21 PM, 02nd Feb                   Mais                   Hi Muskan, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:22 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:22 PM, 02nd Feb                     Muskan                    Hi i just wanted to know if i buy lingeries will i be able to return them if they dont fit?           03:23 PM, 02nd Feb                   Mais                   Kindly note that the lingeries come under the non returnable items, hence they can not be exchanged or returned           03:25 PM, 02nd Feb                     Muskan                    then the size chart is not correct           03:26 PM, 02nd Feb                     Muskan                    how am i suppose to buy online?           03:27 PM, 02nd Feb                     Muskan                    and what if it doesn't fit, i am still not allowed to return it...           03:27 PM, 02nd Feb                   Mais                   Please accept our full apology for this, however we kindly ask you to please order the item with the size you want and after receiving the order if you have faced any issue with the product please contact us and we will assist you accordingly           03:29 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           03:30 PM, 02nd Feb                     Muskan                    but the only assists i would require is to return the item and get another one           03:31 PM, 02nd Feb                     Muskan                    if the products are under non refundable items then how will you assist me ?           03:31 PM, 02nd Feb                   Mais                   Sure, please contact us if you have faced any issue with the item           03:32 PM, 02nd Feb                     Muskan                    okay thanks           03:32 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           03:33 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:34 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658623