Subject: Ticket Assigned - Conversation with Hussain
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 10:41:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hussain Hussain                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hussain Bot:  Hi hussain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412839793 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001977     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528041725            02:17 PM, 02nd Feb                   Mais                   Hi Hussain, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:18 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9412839793           02:18 PM, 02nd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:19 PM, 02nd Feb                     Hussain                    Hi Mais           02:21 PM, 02nd Feb                     Hussain                    My package is not delivered yet           02:21 PM, 02nd Feb                     Hussain                    It was supposed to be delivered yesterday           02:21 PM, 02nd Feb                     Hussain                    It shows it was rescheduled, which was not initiated by me           02:22 PM, 02nd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you and fir the delay           02:22 PM, 02nd Feb                   Mais                   could you please confirm your contact number and your address so that we can arrange the delivery process from our end and assist you further           02:22 PM, 02nd Feb                     Hussain                    0528041725           02:22 PM, 02nd Feb                     Hussain                    AWB Binshabib tower           02:23 PM, 02nd Feb                     Hussain                    Block B Flat 802           02:23 PM, 02nd Feb                     Hussain                    Al nahda 1           02:23 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:24 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           02:24 PM, 02nd Feb                     Hussain                    Can you please confirm will it be delivered today??           02:25 PM, 02nd Feb                   Mais                   Kindly note that we will do our best to deliver the order at the soonest we can           02:26 PM, 02nd Feb                     Hussain                    ??           02:29 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           02:29 PM, 02nd Feb                   Mais                   Kindly note that we will do our best to deliver the order at the soonest we can           02:29 PM, 02nd Feb                     Hussain                    Can you confirm will be delivered today?           02:30 PM, 02nd Feb                     Hussain                    Because im travelling tonight           02:30 PM, 02nd Feb                   Mais                   Kindly note that we are unable to determine a specified delivery time but we will do our best to deliver your items at the soonest we can           02:31 PM, 02nd Feb                     Hussain                    If your are not able to confirm, why was it rescheduled without my consent           02:32 PM, 02nd Feb                     Hussain                    While checkout it shows delivery date is 1 Feb 2023           02:33 PM, 02nd Feb                     Hussain                    And u guys rescheduled it           02:33 PM, 02nd Feb                     Hussain                    Why false promises then?           02:33 PM, 02nd Feb                   Mais                   Please accept our full apology for the delay, and make sure that we will do our best to deliver the order at the soonest we can and within 24 hours           02:33 PM, 02nd Feb                     Hussain                    24 hours??           02:34 PM, 02nd Feb                     Hussain                    Im travelling tonight           02:34 PM, 02nd Feb                   Mais                   Please allow us the time and we will deliver the order at the soonest we can           02:36 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           02:38 PM, 02nd Feb                     Hussain                    If they can’t deliver today           02:38 PM, 02nd Feb                     Hussain                    ??           02:38 PM, 02nd Feb                   Mais                   Please note that we will do our best to deliver the order at the soonest we can           02:39 PM, 02nd Feb                   Mais                   Please be assured that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           02:39 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a nice day!           02:40 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658324