Subject: Ticket Assigned - Conversation with Hi Good Day
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 10:09:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Good Day Hi Good Day                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi good day, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  +96565672109 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Okay thank you Agent:  Dear customer, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  We can see that you have contacted us regarding return process, could you please elaborate your query? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I order the large size of perfume but i received yesterday a  medium size Agent:  Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website. Agent:  Could you please share with us images about the item you received? Customer:  Im so dissapointed... cause i pay  exactly amount for this order then i received not my order size Customer:  So iwant to return it Agent:  Please accept our full apology for this mistake, we will do our best to not repeat it again Agent:  Could you please share with us images about the item you received? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Iwamt return  my order im so dssapointed Agent:  Kindly share with us images about the item you received showing the issue, so that we can assist you further Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Repeating system .. Customer:  Im so dissapointed receiving the order is not  exactly mine Agent:  Make sure that we will do our best to try not repeat such mistakes again, and we will work hard to raise our quality service and improve our performance in order to meet all your wish. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:  Hi Dear Customer, Good Morning. Thank you for contacting Centrepoint. My name is Ziena, I would be happy to help you. Customer:  Good morning too Customer:  Iwant to return my order cause i receieved yesterday wrong order i order large size perfume but suddenly  i got medium size Agent:  Can ypu please share with us images for the item received ? Customer:  Im so dissapointed .. i pay exact amount for my order but  igot not  same what iwanted Agent:  We are really sorry to hear that and we will surly help.Can you please share a picture of the received item ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 02nd Feb                     Hi Good Day                             01:56 PM, 02nd Feb                     Hi Good Day                             01:56 PM, 02nd Feb                   Mais                   Hi Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais, I would be happy to help you.           01:58 PM, 02nd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:58 PM, 02nd Feb                     Hi Good Day                    Start Again           01:59 PM, 02nd Feb                     Hi Good Day                    Iwant   ziena..the agent not mais idont like           02:00 PM, 02nd Feb                   Mais                   Dear customer, I will be happy to serve you, and regarding your item, we will create a return request for it, just please allow us the time as we are facing a technical issue and once it will be fixed we will create the return request in order to be fully assisted.           02:06 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           02:06 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:08 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658143