Subject: Ticket Assigned - Conversation with Zahraa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 10:00:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zahraa Zahraa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  zahraa Bot:  Hi zahraa, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333776589            01:46 PM, 02nd Feb                   Mais                   Hi Zahraa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:47 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:48 PM, 02nd Feb                     Zahraa                    Hello, I received my order yesterday and wanted to return some items, but when I checked, it said I couldn't because of current restrictions. Could you please explain why?           01:48 PM, 02nd Feb                   Mais                   Could you please share with us the names of the items you want to return as they are on the site?           01:48 PM, 02nd Feb                     Zahraa                             01:48 PM, 02nd Feb                     Zahraa                    Spiral round placement- 38 cms           01:49 PM, 02nd Feb                     Zahraa                    I want to return the 6 pcs I bought           01:49 PM, 02nd Feb                   Mais                   Please give me a minute to check.           01:53 PM, 02nd Feb                     Zahraa                    sure take your time           01:54 PM, 02nd Feb                   Mais                   Kindly note that we are facing a technical issue, we will check with the team and get in touch with you at the soonest we can through your email           01:56 PM, 02nd Feb                     Zahraa                    Okay, I hope the problem will be solved soon           01:56 PM, 02nd Feb                     Zahraa                    Many thanks           01:57 PM, 02nd Feb                   Mais                   Sure we will do our best to solve this issue at the soonest we can           01:57 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           01:58 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:59 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658099