Subject: Ticket Assigned - Conversation with Faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 09:56:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faisal Faisal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi faisal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  LM586462338 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9412681399 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM586462338     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:42 PM, 02nd Feb                   Mais                   Hi Faisal, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:43 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding your order 9412681399           01:43 PM, 02nd Feb                     Faisal                    hi           01:43 PM, 02nd Feb                     Faisal                    yes           01:44 PM, 02nd Feb                     Faisal                    there is a delay i think           01:44 PM, 02nd Feb                     Faisal                    the expected date was yesterday           01:44 PM, 02nd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and if you have received any code?           01:46 PM, 02nd Feb                     Faisal                    971503488872           01:47 PM, 02nd Feb                     Faisal                    i didnt receive any code           01:47 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:49 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           01:49 PM, 02nd Feb                     Faisal                    Hello           01:52 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           01:52 PM, 02nd Feb                     Faisal                    !           01:52 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you. We will get in touch with you at the soonest we can           01:53 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           01:54 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:56 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658076