Subject: Ticket Assigned - Conversation with Pooja??‍⚕️
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 09:21:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pooja??‍⚕️ Pooja??‍⚕️                    Hi           01:07 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:07 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hello Pooja??‍⚕️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:07 PM, 02nd Feb                     Pooja??‍⚕️                    2           01:07 PM, 02nd Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:07 PM, 02nd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:07 PM, 02nd Feb                     Pooja??‍⚕️                    2           01:07 PM, 02nd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:07 PM, 02nd Feb                     Pooja??‍⚕️                    1           01:08 PM, 02nd Feb                   MAX UAE whatsapp bot                   Please enter your email address           01:08 PM, 02nd Feb                     Pooja??‍⚕️                    [email-masked]           01:08 PM, 02nd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:08 PM, 02nd Feb                   Mais                   Hi Pooja, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:11 PM, 02nd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:11 PM, 02nd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:12 PM, 02nd Feb                     Pooja??‍⚕️                    Hi           01:13 PM, 02nd Feb                     Pooja??‍⚕️                    Yes what time you will arrange return           01:13 PM, 02nd Feb                     Pooja??‍⚕️                    Almost 1 week before I proceed for return           01:13 PM, 02nd Feb                     Pooja??‍⚕️                    Nobody came to collect parcel           01:14 PM, 02nd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           01:14 PM, 02nd Feb                     Pooja??‍⚕️                    Pooja Kahar  0589780127 Address is masaken wasl 346 Al qusais 1           01:15 PM, 02nd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:15 PM, 02nd Feb                   Mais                   We will get in touch with you at the soonest we can           01:16 PM, 02nd Feb                     Pooja??‍⚕️                    Ok           01:16 PM, 02nd Feb                     Pooja??‍⚕️                    Please if possible today before 6           01:17 PM, 02nd Feb                     Pooja??‍⚕️                    Or tomorrow before 6           01:17 PM, 02nd Feb                   Mais                   Please note that you will be contacted by the courier before collecting the items, so please arrange with him to collect your items at your specified time           01:19 PM, 02nd Feb                     Pooja??‍⚕️                    Okay thanks           01:20 PM, 02nd Feb                   Mais                   Is there anything else I can assist you with?           01:21 PM, 02nd Feb                     Pooja??‍⚕️                    No           01:21 PM, 02nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:21 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5657883