Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 06:58:16 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
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<div dir="auto">Hello,</div>
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Please find attached the photos that shows the item <span style="color:rgb(0, 0, 0);font-size:14px;background-color:rgb(255, 255, 255);display:inline !important">is still in it's original packaging. I just received it yesterday night. </span><span></span>
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<span style="color:rgb(0, 0, 0);font-size:14px;background-color:rgb(255, 255, 255);display:inline !important">Thank you for understanding. </span>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, 2 February 2023, 10:21 am<br>
<strong>To:</strong> [email-masked] &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: [#5656810] - Returns<br>

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<div dir="ltr">Hi ​Lamya,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br>
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Regarding the order 9412773486, we understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a
 return option.<br>
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As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div dir="ltr">However, we kindly ask you to please share with us images about the item showing that it is still in it's original packaging, so that we can check the ability of returning the item and assist you to the fullest.<br>
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We thank you for your understanding and cooperation.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Splash </span>Support
 Team.</div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044010937513'>20230202_105205.jpg</a><br />2. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044010937514'>20230202_105302.jpg</a><br />3. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044010937515'>20230202_105342.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5656810