Subject: Note Added - [#4102519] Landmark Group
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 05:38:07 +0000

Hi ,    Byron Dias added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4102519    Subject:  Landmark Group   Requester: Marium    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Akshay,</div>
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<div class="MsoNormal">This issue was already addressed LY where an apologetic call was made to the customer by the SM Arun Raj and was resolved, the customer came back on the next day and picked up the bag left in the store.</div>
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<div class="MsoNormal"><b>Below was the explanation from Arun on the incident given LY
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">As per observation in CCTV on this it was Harsha ( cashier ) had done billing and after billing customer moved and next customer was in queue and then again, the customer stepped back to ask query
 on purchase, Twice cashier had showed product and price on the bill 1 by 1, and customer took bag and bill .</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">So, the other customer in the queue put the product at cash desk and cashier took due to which customer got angry and shouted at cashier rudely with appropriate words , Than Manager ( Arun ) requested
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Customer did not agree and shouted more ,  then threw the bag on the cashier which scrubbed other customer as well. Other customers were also angry with this behavior. </span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">We repeatedly requested to explain though customers were waiting in queue, but customer denied and Walked out yelling.</span></div>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Byron Dias</div>
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<div class="MsoNormal">Area Manager Max </div>
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<div class="MsoNormal">00971565458574</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 1, 2023 12:42 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Lloyd Rudolph Maistry &lt;[email-masked]&gt;; Gokul Venugopal &lt;[email-masked]&gt;; Byron
 Dias &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4102519] - Landmark Group</div>
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<div class="MsoNormal">Hi <a id="OWAAM8DF09015C8CD44EB88AC2F5D2E631E08" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Byron</span></a>,</div>
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<div class="MsoNormal">Check and confirm if customer was contacted for the same. Customer is still following up.</div>
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<div class="MsoNormal">Name: Marium</div>
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<div class="MsoNormal">Mobile: 0557456693</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDkzMzk2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hbeX5cwaqrG64YmnRKPLzHJMgBTTsIL_CEFH1nCP_jc" data-id="2044010933964" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 31, 2022 9:55 AM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gokul Venugopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byron Dias &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4102519] - Landmark Group</div>
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<div class="MsoNormal">Hi Prakash,</div>
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<div class="MsoNormal">Byron is investigating the issue and will address accordingly.</div>
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<div class="MsoNormal">Mayur</div>
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<div class="MsoNormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<b>From:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, March 31, 2022 11:22 AM<br>
<b>To:</b> Max; Mayur Hotwani; Lloyd Rudolph Maistry; Gokul Venugopal<br>
<b>Cc:</b> Escalations Dxbteam<br>
<b>Subject:</b> Re: [#4102519] - Landmark Group</div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Looping Llyod and Gokul. </span></div>
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<div class="MsoNormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, March 31, 2022 09:29<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4102519] - Landmark Group</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">​Hi  Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Subject : Store Staff Complaint</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Invoice number: #60301102101620220330</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Mobile number: 557546693</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">the customer visited the Wahda Mall store at 6 pm 30 Mar 2022 and the staff tried to avoid her and tried to force her to take a side so that they handle another customer in fact the staff started pulling stuff
 from the top of heads, it was an absolute insult resulting my husband annoyed and angered. It was all because the payment was already done so nothing as a purchaser we could do, we left the purchased items at the store, the value of the items cannot be compared
 with the insult they faced.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Please arrange for a callback.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">M.t</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4102519:1125156</span><span style="font-size:10.5pt">
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