Subject: Ticket Assigned - Conversation with Jophy Jose
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 12:49:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jophy Jose Jophy Jose                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  jophy jose Bot:  Hi jophy jose, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97339142951            04:34 PM, 01st Feb                   Mais                   Hi Jophy, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:37 PM, 01st Feb                     Jophy Jose                             04:37 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:37 PM, 01st Feb                     Jophy Jose                    I attached one refund papaer           04:37 PM, 01st Feb                     Jophy Jose                    Can you please check when will be refunded           04:37 PM, 01st Feb                     Jophy Jose                    Hi           04:38 PM, 01st Feb                     Jophy Jose                    Are y           04:38 PM, 01st Feb                   Mais                   Could you please confirm if you have purchased from the store or through the online?           04:38 PM, 01st Feb                     Jophy Jose                    Are you there           04:38 PM, 01st Feb                     Jophy Jose                    Online           04:39 PM, 01st Feb                   Mais                   Could you please share the exact order number?           04:39 PM, 01st Feb                     Jophy Jose                    I attached copy of voucher           04:39 PM, 01st Feb                     Jophy Jose                             04:40 PM, 01st Feb                     Jophy Jose                    Hi           04:41 PM, 01st Feb                     Jophy Jose                    I am waiting your reply           04:42 PM, 01st Feb                   Mais                   We would like to inform you that we have processed the refund of amount BHD4.59 on 1/3/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:44 PM, 01st Feb                     Jophy Jose                    order 7808263938           04:44 PM, 01st Feb                     Jophy Jose                    It's refunded or not           04:45 PM, 01st Feb                   Mais                   Yes it has been refunded           04:45 PM, 01st Feb                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           04:45 PM, 01st Feb                     Jophy Jose                    Which date           04:45 PM, 01st Feb                   Mais                   We would like to inform you that we have processed the refund of amount BHD4.59 on 1/3/23           04:45 PM, 01st Feb                     Jophy Jose                    Its been a month           04:46 PM, 01st Feb                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           04:46 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           04:48 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:49 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654083