Subject: Ticket Assigned - Conversation with Ansar Mirza
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 12:46:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ansar Mirza Ansar Mirza                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi ansar mirza, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:28 PM, 01st Feb                     Ansar Mirza                    Ok           04:29 PM, 01st Feb                   Mais                   Hi Ansar, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:30 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:31 PM, 01st Feb                     Ansar Mirza                    9412438964 order number was cancelled but didnt get any email or notification           04:31 PM, 01st Feb                     Ansar Mirza                    Can you check           04:31 PM, 01st Feb                     Ansar Mirza                    Are u available?           04:32 PM, 01st Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:33 PM, 01st Feb                     Ansar Mirza                    Ok           04:33 PM, 01st Feb                     Ansar Mirza                    Mais           04:37 PM, 01st Feb                     Ansar Mirza                    I am waiting           04:37 PM, 01st Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:37 PM, 01st Feb                     Ansar Mirza                    0558293374           04:38 PM, 01st Feb                     Ansar Mirza                    Warsan 4 international city phase 2           04:38 PM, 01st Feb                     Ansar Mirza                    Order already cancelled from my end           04:38 PM, 01st Feb                     Ansar Mirza                    Just update me for refund           04:38 PM, 01st Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:39 PM, 01st Feb                   Mais                   We will get in touch with you at the soonest we can           04:39 PM, 01st Feb                     Ansar Mirza                    No need           04:39 PM, 01st Feb                     Ansar Mirza                    I cancelled thats why           04:39 PM, 01st Feb                   Mais                   Sure, we will do our best to refund the amount at the soonest we can           04:39 PM, 01st Feb                     Ansar Mirza                    But why i didnt get any notifications or application also not showing cancelled           04:40 PM, 01st Feb                     Ansar Mirza                    How i know my order is cancelled or not           04:40 PM, 01st Feb                   Mais                   Please allow us the time and we will update you once the order will be canceled           04:41 PM, 01st Feb                     Ansar Mirza                    Ok           04:41 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           04:43 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:46 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654065