Subject: Ticket Assigned - Conversation with Jawad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 12:36:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jawad Jawad                    Hy           04:05 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:05 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:05 PM, 01st Feb                     Jawad                    1           04:05 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Jawad , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:05 PM, 01st Feb                     Jawad                    1           04:05 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:05 PM, 01st Feb                     Jawad                    2           04:06 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           04:06 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:06 PM, 01st Feb                     Jawad                    2           04:06 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Jawad , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:06 PM, 01st Feb                     Jawad                    3           04:06 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:06 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 01st Feb                     Jawad                    I can’t login           04:06 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 01st Feb                     Jawad                    2           04:07 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:07 PM, 01st Feb                     Jawad                    1           04:07 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:07 PM, 01st Feb                     Jawad                    [email-masked]           04:07 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:07 PM, 01st Feb                     Jawad                    Okay           04:07 PM, 01st Feb                   Mais                   Hi Jawad, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:09 PM, 01st Feb                   Mais                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           04:10 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           04:12 PM, 01st Feb                     Jawad                    I tried this           04:12 PM, 01st Feb                     Jawad                    Reset link is not coming to my inbox           04:12 PM, 01st Feb                   Mais                   Could you please share with us images about the issue you have faced           04:14 PM, 01st Feb                     Jawad                    Yes           04:14 PM, 01st Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:19 PM, 01st Feb                     Jawad                    Yes           04:20 PM, 01st Feb                     Jawad                    Am here           04:20 PM, 01st Feb                   Mais                   Could you please share with us images about the issue you have faced?           04:21 PM, 01st Feb                     Jawad                             04:22 PM, 01st Feb                   Mais                   Could you please confirm your email?           04:27 PM, 01st Feb                     Jawad                    [email-masked]           04:28 PM, 01st Feb                     Jawad                    Not coming to my mail anything           04:28 PM, 01st Feb                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             04:29 PM, 01st Feb                   Mais                   We will get in touch with you at the soonest we can           04:29 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           04:31 PM, 01st Feb                     Jawad                    Oky           04:31 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           04:32 PM, 01st Feb                     Jawad                    No           04:34 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:36 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654004