Subject: Ticket Assigned - Conversation with Guest
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 11:54:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           03:31 PM, 01st Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:31 PM, 01st Feb                   MAX UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:31 PM, 01st Feb                     Guest                    1           03:31 PM, 01st Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:31 PM, 01st Feb                     Guest                    9412581402           03:32 PM, 01st Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023002814    You can also easily track your order from My Account > Order History.             03:32 PM, 01st Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:32 PM, 01st Feb                     Guest                    2           03:32 PM, 01st Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:32 PM, 01st Feb                     Guest                    1           03:32 PM, 01st Feb                   MAX UAE whatsapp bot                   Please enter your email address           03:32 PM, 01st Feb                     Guest                    [email-masked]           03:32 PM, 01st Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:32 PM, 01st Feb                   Mais                   Hi Aparna, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:33 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding your order 9412581402           03:33 PM, 01st Feb                     Guest                    Hi Mais.please check where is my order           03:33 PM, 01st Feb                   Mais                   We have checked for you and found via your order tracking number that your order 9412581402 has been out for delivery on 1-2-23, and we hope it will be delivered to you as soon as possible.           03:33 PM, 01st Feb                     Guest                    Mais can u check my previous chats           03:34 PM, 01st Feb                     Guest                    From yesterday Iam waiting for the items it has not yet received           03:34 PM, 01st Feb                     Guest                    Is it possible to get the driver number so that I can have a word with him           03:35 PM, 01st Feb                   Mais                   Please accept our full apology for the delay, kindly allow us the time and we will do our best to deliver it at the soonest we can           03:36 PM, 01st Feb                   Mais                   Just please allow us till the end of this day as a maximum           03:36 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           03:37 PM, 01st Feb                     Guest                    No I cannot wait till end of the day if it is not getting delivered I have to go and buy the items from other shops           03:37 PM, 01st Feb                     Guest                    Stop asking this question Mais           03:37 PM, 01st Feb                   Mais                   Please accept our full apology, we will do our best to deliver your items at the soonest we can           03:38 PM, 01st Feb                     Guest                    Have u read the chats with Kader regarding the query??           03:38 PM, 01st Feb                     Guest                    Stop giving the readymade answers           03:38 PM, 01st Feb                     Guest                    Do you have any manager           03:38 PM, 01st Feb                     Guest                    Also give me the number of the  driver or person who deliver it           03:39 PM, 01st Feb                   Mais                   Please note that we will do our best to solve this issue and deliver your items at the soonest we can, and you will be contacted before delivering the order so you can arrange with the courier to deliver the items at your specified time is you were not available           03:40 PM, 01st Feb                     Guest                    Can I call you           03:40 PM, 01st Feb                     Guest                    Or can you call me           03:41 PM, 01st Feb                     Guest                    I think u r not understanding my situation           03:41 PM, 01st Feb                   Mais                   Kindly note that we are the chat team, you can contact on 800629823           03:42 PM, 01st Feb                     Guest                    My dear stop giving this readymade answers to your customer. The way u tell is that Iam asking you to deliver the items before one day of actual delivery           03:42 PM, 01st Feb                     Guest                    Call me at +971502303925           03:43 PM, 01st Feb                     Guest                    Now           03:43 PM, 01st Feb                   Mais                   Kindly note that the we are the chat team as we are unable to call you, you can contact on 800629823, and kindly note that we are totally understand you, we just need you to allow us the time so that we can deliver your items and we will do our best to deliver them at the earliest as the courier is on it's way to you.           03:44 PM, 01st Feb                     Guest                    Do t use the word at the earliest           03:44 PM, 01st Feb                     Guest                    The allowed time for you is till 4.30 will I receive the items on that time??           03:45 PM, 01st Feb                     Guest                    Hello           03:47 PM, 01st Feb                   Ziena                   Please note that the exact delivery time is arranged by the courier and the agent will contact you before he attempts to deliver the order           03:51 PM, 01st Feb                   Ziena                   We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery.           03:51 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           03:52 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:54 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653771