Subject: Ticket Assigned - Conversation with Zain
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 11:48:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zain Zain                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  zain Bot:  Hi zain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412665011 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM234480093     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568015417            03:39 PM, 01st Feb                   Mais                   Hi Zain, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:40 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding your order 9412665011           03:41 PM, 01st Feb                     Zain                    9412665011 Order number           03:41 PM, 01st Feb                     Zain                    When it will be ready.           03:41 PM, 01st Feb                     Zain                    Yes           03:41 PM, 01st Feb                     Zain                    It was showing that it will ready to collect 31/1/2023.           03:41 PM, 01st Feb                   Mais                   Could you please confirm your contact number and if you have received any codes?           03:41 PM, 01st Feb                     Zain                    0568015417           03:41 PM, 01st Feb                     Zain                    I have not received any code till now.           03:42 PM, 01st Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:42 PM, 01st Feb                   Mais                   We will get in touch with you at the soonest we can           03:42 PM, 01st Feb                     Zain                    Sure, I'll wait for response.           03:43 PM, 01st Feb                     Zain                    I buy this for my brother. He is travelling tonight.           03:43 PM, 01st Feb                     Zain                    Please make sure it is ready today max evening.           03:43 PM, 01st Feb                   Mais                   Please be assured that we will do our best to process the order at the soonest we can           03:44 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           03:45 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:48 PM, 01st Feb                     Zain                    thats it           03:48 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653732