Subject: Ticket Assigned - Conversation with Yleen Mutia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 11:34:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yleen Mutia Yleen Mutia                    1           03:25 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:25 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Yleen Mutia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:25 PM, 01st Feb                     Yleen Mutia                    1           03:25 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:25 PM, 01st Feb                     Yleen Mutia                    9412812935           03:26 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123000337    You can also easily track your order from My Account > Order History.             03:26 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:26 PM, 01st Feb                     Yleen Mutia                    2           03:27 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:27 PM, 01st Feb                     Yleen Mutia                    1           03:27 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:27 PM, 01st Feb                     Yleen Mutia                    [email-masked]           03:27 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:27 PM, 01st Feb                   Mais                   Hi Yleen, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:28 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding your order 9412812935           03:28 PM, 01st Feb                     Yleen Mutia                    Hi just want check what time the delivery           03:28 PM, 01st Feb                   Mais                   We have checked for you and found via your order tracking number that your order 9412812935 has been out for delivery on 1-2-23, and we hope it will be delivered to you as soon as possible.           03:28 PM, 01st Feb                     Yleen Mutia                    Im leaving the office at 4pm           03:28 PM, 01st Feb                   Mais                   Kindly note that we are unable to determine a specified time to delivering the order, but you will be contacted by the courier before delivering the order, so please arrange with the courier to deliver it at your specified time           03:29 PM, 01st Feb                     Yleen Mutia                    That the problem because the courier it not contacting prior in delivering the items           03:29 PM, 01st Feb                     Yleen Mutia                    They just simply leave the items outside my apartment door and now that I have changed the delivery address to my work place the courier is not calling me and I need to go home.           03:31 PM, 01st Feb                   Mais                   Please accept our full apology for this, an d kindly allow us the time as the courier will contact you and deliver your items at the way you prefer           03:31 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           03:32 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:34 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653650