Subject: Ticket Assigned - Conversation with Vibin Thekkedath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 11:29:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vibin Thekkedath Vibin Thekkedath                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi vibin thekkedath, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:08 PM, 01st Feb                   Mais                   Hi Vibin, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:08 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:08 PM, 01st Feb                     Vibin Thekkedath                    Yes           03:09 PM, 01st Feb                     Vibin Thekkedath                    I s           03:09 PM, 01st Feb                     Vibin Thekkedath                    I signed in as a guest that time how can I return my goods           03:09 PM, 01st Feb                   Mais                   Could you please share with us the names of the items you want to return as they are on the site           03:10 PM, 01st Feb                     Vibin Thekkedath                    It's Lee Cooper t shirts           03:11 PM, 01st Feb                   Mais                   Could you please confirm that you want to return all the items?           03:12 PM, 01st Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:14 PM, 01st Feb                   Mais                   I have not received a response from you still, please confirm if we are still connected?           03:17 PM, 01st Feb                     Vibin Thekkedath                    Yes           03:18 PM, 01st Feb                     Vibin Thekkedath                    Me purchased 4 Lee Cooper t shirts           03:18 PM, 01st Feb                     Vibin Thekkedath                    How can i return it           03:18 PM, 01st Feb                     Vibin Thekkedath                    Bcos when I purchased from online me signed in as a guest           03:19 PM, 01st Feb                     Vibin Thekkedath                    Thtsy y me couldn't make return process           03:19 PM, 01st Feb                     Vibin Thekkedath                    Kindly advise me           03:19 PM, 01st Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:22 PM, 01st Feb                     Vibin Thekkedath                    9412319015 this is my order number           03:25 PM, 01st Feb                   Mais                   We would like to inform you that a return request has been created for the products on 1-2-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           03:26 PM, 01st Feb                     Vibin Thekkedath                    OK  thank you           03:26 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           03:27 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:29 PM, 01st Feb                     Vibin Thekkedath                    Nothing           03:29 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653610