Subject: Ticket Assigned - Conversation with Nibii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:53:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nibii Nibii                    Hi           02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Nibii , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:48 PM, 01st Feb                     Nibii                    1           02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:48 PM, 01st Feb                     Nibii                    9412920671           02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:48 PM, 01st Feb                     Nibii                    2           02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:48 PM, 01st Feb                     Nibii                    1           02:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:48 PM, 01st Feb                     Nibii                    [email-masked]           02:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:49 PM, 01st Feb                   Mais                   Hi Nibii, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:50 PM, 01st Feb                   Mais                   We can see that you have contacted us regarding your order 9412920671           02:50 PM, 01st Feb                     Nibii                    Hi           02:51 PM, 01st Feb                     Nibii                    But I haven’t ordered anything in this order no           02:51 PM, 01st Feb                     Nibii                    Im getting messages for the payment now           02:51 PM, 01st Feb                     Nibii                    Could you please me with this           02:51 PM, 01st Feb                   Mais                   We have checked and we found that an order number 9412920671 has been created on 1-2-23 Please note that your order is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           02:51 PM, 01st Feb                     Nibii                    And can you check what is the item           02:51 PM, 01st Feb                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your order.           02:51 PM, 01st Feb                     Nibii                    Ok           02:52 PM, 01st Feb                   Mais                   The item is 164949471 - Paperbag Waist Midi Dress with Tie-Ups and Pockets           02:52 PM, 01st Feb                   Mais                   Is there anything else I can assist you with?           02:52 PM, 01st Feb                     Nibii                    Ok thanks           02:52 PM, 01st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:52 PM, 01st Feb                     Nibii                    Let me check this           02:52 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653406