Subject: Ticket Assigned - Conversation with ?????
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 14:29:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ????? ?????                    Hi           06:07 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:07 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:07 PM, 31st Jan                     ?????                    I want to knw about my order it suppose to come today           06:07 PM, 31st Jan                     ?????                    1           06:07 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:07 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hello ????? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:07 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Hello ????? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:08 PM, 31st Jan                     ?????                    1           06:08 PM, 31st Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           06:08 PM, 31st Jan                     ?????                    9412588053           06:09 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023003405    You can also easily track your order from My Account > Order History.             06:09 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:09 PM, 31st Jan                     ?????                             06:10 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:11 PM, 31st Jan                     ?????                    I did not get any call for delivery           06:11 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:11 PM, 31st Jan                     ?????                    2           06:11 PM, 31st Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:11 PM, 31st Jan                     ?????                    1           06:11 PM, 31st Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           06:11 PM, 31st Jan                     ?????                    Mariya.kaneez@ gmail.com           06:12 PM, 31st Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           06:12 PM, 31st Jan                     ?????                    [email-masked]           06:13 PM, 31st Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           06:13 PM, 31st Jan                   Mais                   Hi Mariya, Good evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           06:15 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding your order 9412588053           06:15 PM, 31st Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           06:16 PM, 31st Jan                     ?????                    Yes           06:16 PM, 31st Jan                     ?????                    0521953690           06:16 PM, 31st Jan                     ?????                    Where is my order i did not get call not even yesterday           06:17 PM, 31st Jan                     ?????                    Not today           06:17 PM, 31st Jan                   Mais                   Please accept our full apology, and kindly confirm your address as well, so that we can arrange the delivery process on a priority           06:19 PM, 31st Jan                     ?????                    Al rashidya street no33A villa no 34           06:20 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:20 PM, 31st Jan                     ?????                    When can i get it i need it as soon as possible           06:20 PM, 31st Jan                     ?????                    Can u check my order           06:21 PM, 31st Jan                   Mais                   Please allow us 24 hours as a maximum           06:21 PM, 31st Jan                     ?????                    I have two orders           06:21 PM, 31st Jan                   Mais                   Kindly note that we have checked your order and we will do our best to deliver your items at the soonest we can           06:21 PM, 31st Jan                     ?????                    I just checked           06:21 PM, 31st Jan                     ?????                             06:21 PM, 31st Jan                     ?????                    Why the second one is showing cancel           06:22 PM, 31st Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:24 PM, 31st Jan                     ?????                    Ok           06:24 PM, 31st Jan                     ?????                    I already paid           06:25 PM, 31st Jan                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           06:25 PM, 31st Jan                   Mais                   We regret to inform you that the product Juniors All-Over Printed Bodysuit with Round Neck - Set of 5 from order 9412588053 was canceled because it was out of our stock/quality check issues, so we partially shipped your order, and the amount of the canceled product AED39.00 was returned to your account on 1/30/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           06:27 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           06:28 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop  Have a nice day!           06:29 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649665