Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 14:27:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:07 PM, 31st Jan                     User                             06:09 PM, 31st Jan                     User                    I delivered my order           06:09 PM, 31st Jan                     User                    and in the app is being processed           06:09 PM, 31st Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:14 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           06:17 PM, 31st Jan                   Mais                   Could you please confirm your wish about returning some items?           06:17 PM, 31st Jan                   Mais                   Hi, I'm not getting a response from you. Are 
 we still connected?           06:18 PM, 31st Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           06:19 PM, 31st Jan                     User                    Hi           06:21 PM, 31st Jan                     User                    yes I retuned the jacket           06:21 PM, 31st Jan                     User                    and i got a refund           06:21 PM, 31st Jan                   Mais                   We would like to inform you that we have processed the refund of amount EGP660.00 on 12/29/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:23 PM, 31st Jan                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you in the best way.           06:23 PM, 31st Jan                   Mais   
                 Is there anything else I can assist you with?           06:24 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:27 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649645