Subject: Ticket Assigned - Conversation with Dimple Rajwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 13:10:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dimple Rajwani Dimple Rajwani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  dimple rajwani Bot:  Hi dimple rajwani, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545003081            05:01 PM, 31st Jan                   Mais                   Hi Rajwani, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:02 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:02 PM, 31st Jan                     Dimple Rajwani                    Hello. I want to know do you solve query related to all shukran stores?           05:03 PM, 31st Jan                     Dimple Rajwani                    As I have some cancelled order from max. I should contact max store or this is the right place?           05:03 PM, 31st Jan                   Mais                   We would like to inform you that we have processed the refund of amount AED28.24 for the canceled item from the order 9412216877 on 1/28/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:07 PM, 31st Jan                   Mais                   We would like to inform you that we have processed the refund of amount 1.0025 AED in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:07 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           05:09 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:10 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649105