Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 13:06:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i need someone to call me asap! I have placed and order and payed through k net but you sent me a message saying that there was an issue           04:43 PM, 31st Jan                     User                    Call me at 95559822           04:44 PM, 31st Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           04:45 PM, 31st Jan                     User                    Please call i dont want to do this over text           04:45 PM, 31st Jan                     User                    your number is not working           04:45 PM, 31st Jan                     User                    I tried calling           04:45 PM, 31st Jan                   Mais                   Kindly note that we are the chat team, you can 
 contact on 1860190, or you can share with us your order number so that we can check for you further           04:46 PM, 31st Jan                     User                    8412786199           04:46 PM, 31st Jan                     User                    I tried calling the number you sent but its not working as well           04:47 PM, 31st Jan                     User                    This is by far the worst experience           04:48 PM, 31st Jan                     User                    how is a company operating with no phone number to contact?           04:48 PM, 31st Jan                     User                    a phone number that actually works           04:48 PM, 31st Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:48 PM, 31st Jan                   Mais                   Kindly note that your order 8412
 786199 has been successfully placed, and the expected date to be delivered is 11-2-23 so please allow us the time           04:48 PM, 31st Jan                     User                    i know it has been placed my issue is with the payment           04:49 PM, 31st Jan                     User                    i did pay and then you sent me a message saying that it was not successful and that i will need to pay in cash?           04:49 PM, 31st Jan                     User                    even though the amount got deducted from my bank account           04:49 PM, 31st Jan                     User                    Another thing, before paying a specified that timing is 16-19 but you put me in the 10-16 slot           04:50 PM, 31st Jan                     User                    i want the 16-19 slot because i do have another order from you that im expecting on that day at the timings 16-19 so why deliver at two seperate timings?           04:51 PM, 31st Jan                 
     User                    specially that both orders need installation           04:51 PM, 31st Jan                   Mais                   Kindly note that your order 8412786190 which it has been placed on 31-1-23 has not been processed successfully and the amount has not been deducted, however when that happened, our system tried to place a new order with the same items and the same payment method and that's why you have a new and success order which is 8412786199           04:52 PM, 31st Jan                   Mais                   However, kindly make sure that we will do our best to deliver the order at the soonest we can           04:52 PM, 31st Jan                     User                    It was deducted from my bank account i did check???           04:53 PM, 31st Jan                   Mais                   Kindly note that the amount has been deducted for the successful order which is 8412786199           04:53 PM, 31st Jan                     User                    
 Both orders were successful and both orders got the amounts deducted           04:53 PM, 31st Jan                   Mais                   Kindly note that this order 8412786190  has not been placed successfully and the amount has not been deducted           04:54 PM, 31st Jan                     User                    What were the items included in the non successful payment?           04:54 PM, 31st Jan                   Mais                   Allow me a minute please           04:55 PM, 31st Jan                   Mais                   Kindly note that the successful order 8412786199 including 2 quantity from the item Anders 5-Door Wardrobe           04:55 PM, 31st Jan                     User                    ok and the other one?           04:56 PM, 31st Jan                   Mais                   Kindly note that the unsuccess order 8412786190 including the same item  Anders 5-Door Wardrobe but it has not been placed successfully and the amount has not been deducted      
      04:57 PM, 31st Jan                     User                    Because i did not make an order other than the 2 5Door wardrobe           04:58 PM, 31st Jan                     User                    why would you send me a message in regards to an order that i did not make?           04:58 PM, 31st Jan                     User                    and sending me a link to pay for it?           04:58 PM, 31st Jan                     User                    how messed up is that?           04:58 PM, 31st Jan                     User                    are you as a company aware of the scam you made on me?           04:58 PM, 31st Jan                   Mais                   Please accept our full apology, we will do our best to not repeat such mistakes again and we will work hard to raise our quality service and improve our performance in order to meet all your wish           04:59 PM, 31st Jan                     User                    What will i do with an apology?           0
 4:59 PM, 31st Jan                     User                    just make sure that both orders           04:59 PM, 31st Jan                     User                    8412786199 and 8412730401 both get delivered at Feb 11 At 16-19 slot           05:00 PM, 31st Jan                     User                    because another mistake you made was putting me in another slot           05:01 PM, 31st Jan                     User                    i will not sit all day at home waiting for 2 different shipments           05:01 PM, 31st Jan                   Mais                   Kindly note that we will do our best to deliver the orders at the soonest we can, knowing that you will be contacted before delivering the orders so please arrange with the courier to deliver your items at your specified time and date           05:01 PM, 31st Jan                     User                    I want a confirmation message and not this type of message           05:02 PM, 31st Jan                     
 User                    will you assure me that both order will get delivered at the same timing?           05:02 PM, 31st Jan                   Mais                   Kindly note that we are unable to assure you that the orders will be delivered at the same time, but we will do our best           05:03 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           05:04 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre  Have a nice day!           05:06 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649074