Subject: Ticket Assigned - Conversation with hannanshams01
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 12:44:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hannanshams01 hannanshams01                    1           04:30 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:30 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Hannanshams01 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:30 PM, 31st Jan                     hannanshams01                    1           04:30 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:30 PM, 31st Jan                     hannanshams01                    9412322231           04:30 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012823002736    You can also easily track your order from My Account > Order History.             04:31 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:31 PM, 31st Jan                     hannanshams01                    2           04:31 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:31 PM, 31st Jan                     hannanshams01                    1           04:32 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:32 PM, 31st Jan                     hannanshams01                    [email-masked]           04:32 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:32 PM, 31st Jan                   Mais                   Hi Hannan, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:32 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding your order 9412322231           04:33 PM, 31st Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:33 PM, 31st Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:34 PM, 31st Jan                     hannanshams01                    0525179986 Classy Eyes Optics,Nakheel Mall Palm Jumeirah ( Grnd.flr.opposite of Splash and Typo )           04:35 PM, 31st Jan                     hannanshams01                    https://maps.google.com/maps?q=25.1137181,55.1382357           04:35 PM, 31st Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:35 PM, 31st Jan                   Mais                   We will get in touch with you at the soonest we can           04:35 PM, 31st Jan                     hannanshams01                    As per your email and message you will deliver last Feb.28 but till now i didn't receive any confirmation.           04:36 PM, 31st Jan                   Mais                   Please accept our full apology, please allow us the time we will check and update you           04:38 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           04:39 PM, 31st Jan                     hannanshams01                    Is it possible to deliver today at 5:30pm ?           04:40 PM, 31st Jan                   Mais                   Kindly note that we are unable to determine a specified time, however you will be contacted by the courier and you can arrange with him           04:41 PM, 31st Jan                   Mais                   As well we will do our best to deliver the order at the soonest we can           04:41 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           04:42 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:43 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648949