Subject: Ticket Assigned - Conversation with Ruby
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 12:37:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ruby Ruby                    Hi           04:29 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:29 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello Ruby , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:29 PM, 31st Jan                     Ruby                    3           04:30 PM, 31st Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:30 PM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:30 PM, 31st Jan                     Ruby                    2           04:30 PM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:30 PM, 31st Jan                     Ruby                    1           04:30 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:30 PM, 31st Jan                     Ruby                    [email-masked]           04:31 PM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:31 PM, 31st Jan                   Mais                   Hi Ruby, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:32 PM, 31st Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:32 PM, 31st Jan                     Ruby                    When i can rec my refund           04:32 PM, 31st Jan                   Mais                   Regarding the order 9412195989 we would like to inform you that we have processed the refund of amount 40 AED in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:34 PM, 31st Jan                   Mais                   Is there anything else I can assist you with?           04:35 PM, 31st Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:37 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5648911